Good afternoon, just wanted to drop a note to express my appreciation for your outstanding service. Saturday afternoon in Palm Springs CA @ a customers home I ran into a few problems "this being my first installation" so I called your customer service line and asked for Harold who I originally spoke to when putting together the order. Harold was not in that day and I believe he was attending a seminar on his day off, never the less your customer service agent contacted him and within 5 minutes Harold was returning my call, and with answers to my questions. WOW now that's customer support !! I felt that this kind of service deserved recognition, so thanks Harold and to Fireplacesnow for excellent customer service.
Sincerely,
Steve E.

3/18/2010

I called and spoke to one of your sale representatives today named Harold (ext. 209) and found him to be very helpful. He answered all of my questions and gave me some valuable advice regarding a purchase for my fireplaces in our home. He even offered his service to answer any questions on my future install.

3/3/2010

Thank you for all your help. You were wonderful and didn't even make me feel stupid! You answered every question with great knowledge and patience. I will be ordering from you! Management needs to know what a great staff person they have!
Kathy K.

3/1/2010

I wanted to email to say how impressed I was with the sales rep, Harold . He is very knowledgeable and took the time to answer all of the questions I had.

My husband and I are looking to purchase a gas fireplace for our home and are not sure what fireplace would be the best fit.

Harold took the time to explain the differences between vent free vs. direct vent. I feel comfortable now with my choice and will look forward to talking with Harold again when we make a purchase.

Thanks Harold!

Jen P.

3/1/2010

Just ordered a fireplace and some accessories from your company. The salesperson I dealt with was named Harold. He was extremely professional and very helpful. He was very knowledgeable about your products and gave me great confidence in shopping with you. If I have need of any further products along your line you can bet I will be back. Thanks Harold!

2/24/2010

I wish to compliment the prompt and excellent service that your employee Harold extended to me in my recent purchase thru your online site. He was extremely knowledgeable and helpful in addressing all of my questions. I will definitely be purchasing more products in the near future as we build our home. Please extend my thanks to Harold for all of his help.
Thank You,
Tom H.

2/23/2010

I had superb customer service from Harold @ FireplacesNOW.com! I'd ordered the wrong part's on line, and he promptly notified me of my error and helped me elect the right and best product for my needs. I will definitely refer family, friends and colleagues to you for their fireplace needs. Thank you very much!

Dave K.

12/31/2009

This is to let you know when I opened the fireplace box to install the fire box the back was damaged. By working with Harold and Bonnie we are resolving all the issues regarding the firebox and some problems with the flue kit that was delivered.
Thank you very much and my wife and I will continue to use your site for future purchases.

Buddy G.

11/6/2009

My husband and I want to Thank You so much for the excellence service we have received from you. Harold was an excellent and knowledgeable salesman. The customer service ladies, Bonnie and Melissa, have been such a pleasure to deal with! Something that is VERY rare in this day and age! We purchased a Mantis vented gas log stove and are very thrilled with it!!!!!!!We highly recommend this company and the stove!
Blessings!
Danny and Pam B.

11/2/2009

Harold was a very helpful and found the right model for me in a very efficient and professional manor.

Peter B.

10/20/2009

I Worked with Harold, who made me a good deal on a wood burning fireplace. Harold was responsive, reasonable, and helped me make certain I got what I needed. While I just ordered the fireplace and haven't received it yet, the experience dealing with Harold has been a good one.

9/15/2009

Harold, just wanted to take this opportunity to once again thank you for your help with my order. I also wanted to thank you for your professionalism in advising me that the two pieces I wanted to order would not work with each other. Other companies would have just kept quiet and sold me the additional item and waited for me to realize later that it would not function together. Thanks once again, much appreciated.

Frank

8/17/2009

Bonnie was a great help to us today in figuring out what to do in a situation where we needed to exchange a termination cap for a fireplace system because we ordered the wrong one in the first place. Good people make companies good, and Bonnie is good people!
Charles B.

7/23/2009

Kasey was prompt and extremely helpful!!! Thanks!!!
David B.

7/13/2009

I just ordered from gasgrillsnow.com and they are the best!! Harold answered all my questions and was extremely knowledgeable about the grills. I have been searching for a built-in grill for days and I'm so happy that I finally found a company that would go the extra mile for me. Customer service is hard to find these days, but gasgrillsnow.com has it down.
Thanks!
Teresa

6/17/2009

Thanks, I always wonder how these things work with online purchases but at this point I'm getting better service than I would at BBQs Galore.

Eric M.

5/14/2009

Thanks so much for taking care of me with a new blower unit. Thanks again for the great customer service. We surely love the fireplace and our monthly gas bill has been lower every since. My oldest daughter was home from the Navy for Christmas and they had that unit fired up constantly. It worked great and kept the place warmer that ever. Thanks again and let us know if you want that blower back.

Sincerely,
Kurt F.

4/29/2009

Melissa.......your a real VIP in my eyes !!! You have always been on right the ball.... "Super Communicator" !! Thank you again,
George B.

4/27/2009

I very much appreciate all your help in this. I have had nothing but great service from Wholesale Now and I will be a repeat customer in the future.

Best wishes
Frederick W.

4/25/2009

Bonnie - I just wanted to thank you for all of your work in resolving the issues with my order(s). Your follow-up is very much appreciated and I will happily recommend your company as a one of the on-line vendors that prides itself in satisfying its customers!
Thanks again!

Regards,
David Y.

4/23/2009

I just wanted to thank you for all of your work in resolving the issues with my order(s). Your follow-up is very much appreciated and I will happily recommend your company as a one of the on-line vendors that prides itself in satisfying its customers!

Thanks again!
Regards,
David Y.

4/10/2009

Harold Wagner was very helpful with answering all my questions and helping me put this order together..............Thanks!

Earl, H.

4/2/2009

Bonnie, thank you so much for your prompt attention to this. I am so pleased with your customer service. Sometimes I've been hesitant to shop or buy on-line, but your company has been outstanding in resolving any problems I've had. Thank you again!

Sandra

3/17/2009

Bonnie,
Thank you so very much for getting to us as quickly as possible and for your great customer service. Please forward this to your manager. Your manager needs to know your follow up was outstanding.
Sincerely,
Ray

2/19/2009

I live in a rural area and do not have local access to a place that supplies these remotes so I''ve been looking online to order one. I chose your company because of the "A" rating that the Better Business Bureau gave you.

Melinda, TN.

1/27/2009

Hi Bonnie,

I just wanted to let you know that I received the part, was able to install it, and it is working perfectly. Thank you so much for your help with this issue. I would be delighted to recommend your company to everyone I know.

Sincerely,
Scott

1/26/2009

I would like to thank Tim Baltzell for his outstanding service and support. Tim demonstrated great patience and iniative in resolving my problems with the purchase of a tanning bed. Tim is " Customer Service ". He represents your company very well.
Again, thank you.
Greg H.

10/3/2008

Dan,
I just wanted to thank you again for the outstanding service that I have received from FireplacesNow.com. From the very beginning I have been thrilled with the friendly and prompt help that I've gotten. Harold was great in helping us pick out our unit, add a remote to it, and getting everything shipping very quickly. And you have been great in helping me in getting a couple of follow-up questions resolved promptly.

I will not hesitate to recommend FireplacesNow.com to anyone I know that is shopping for a product that you provide. Thanks again.

Pete A.

3/11/2008

My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!
Charles, Canada

11/16/2007

Dear Dan,

Thank you so much for your prompt attention to this matter! Your willingness to send the correct fireplace so quickly has allowed us to stay on track with our plan to have our basement finished by Christmas.
You certainly adhered to a "no-hassle" policy, despite the potential hassle involved in returning one fireplace and getting another one.

I have printed out the bill of lading and have left a note on the door for the shippers, since I don't know if I will be here.

Again, many thanks!

Happy holidays.

Carolyn

11/20/2006

Dan,
Again, thank YOU so much for your diligent work in getting everything straightened out for us also. I know it was frustrating for you also, but you continued to really strive for customer service, and I appreciate that.
Thanks for the $100 back, very nice of you. I look forward to the steak knives also, thanks for letting them know all the problems we had.
Sincerely,
Steve

10/4/2006

Lou,

Many thanks for your prompt response to my query. As you could probably tell on the phone I wasn't particularly happy with the circumstances leading up to my phone call to customer service (nearly 3 weeks since I ordered my BBQ) but you gave me an honest response, offered to follow up and most importantly, actually followed through - within minutes. It is service like this that will make me and no doubt others come back to Wholesale Now rather than switch to the myriad of competitors.

Now can you please train up some more people and send them off to work at all the airlines, retail banks and utility companies??

Regards,
Haydn S.

6/28/2006

Thank you Lou for all the help with the original order and getting my missing part sent to me. The service I received was good, and my product ("H" burner & venturi's) arrived in a timely fashion. And when my package arrived w/o one of the venturi, Lou was very helpful via phone calls, voice mails and email to get me the missing part once again in a timely fashion.

While I hope my grill will not need anymore repairs in the future, I will certainally would consider Wholesale Now for the parts if my grill needs help again.

Thanks again for all the help!

Kim M.

6/22/2006

Dear Lou,
I want to convey to you my satisfaction in working with you and your company. I ordered four items from your company and was not able to use one of the items. I was informed that you had a standard restocking fee, but I asked that it be waived since I never opened the item. You got me all of the information, in a very timely manner, to send the item back to the manufacturer. They agreed to return the item and not charge a restocking fee.

It was a pleasure dealing with you and your company. It is not often these days that you get a competent person to help you and in such a gracious manner. You definitely made this customer feel serviced.

Thank you.
Warm Regards,
Alicia K.
CA.

6/19/2006

Dear Lou,

I hope this e-mail finds you doing well. I wanted to take a moment and thank you for your assistance in getting resolution on the fireplace trim kit that I ordered. I work in the service industry and giving and receiving excellent customer service is extremely important to me.

Although the item that I ordered was defective and doesn't even come close to fitting my unit, I was pleased that after my initial telephone call that you followed up with me within the hour. Not to mention that my follow-up e-mails were responded to very fast and it was appreciated.

Kudos to you for your professionalism and for acting as the customer champion for WholeSaleNow.com. Thanks again for bringing a satisfactory resolution to my issue by getting me a full credit.

Best regards,
Suzanne H.
Florida

6/13/2006

Dear Lou,

Thank you for the quick response! I never had any doubt that you would take care of us. I understand that sort of stuff happens and appreciate you looking into the delay. I won't hesitate to recommend Wholsalenow.com to my friends and family - in fact, I already have since they wanted to know about our new grill. We sure love the grill! From sales to service you guys have been great. Thanks again Lou and have a great evening!

Sincerely,

Mark & Penny R.
Washington

6/8/2006

Dear Lou.

I know that the fireplace remote that I received defective was a small item, but I must say I was impressed with your prompt response to my problem, your desire to find out exactly what was wrong so that you could fix it, and the fact that you contacted the supplier to get a replacement in very short order. This is customer service at it's very best!
thank you
David B.
Nebraska

6/8/2006

To whom this may concern at Wholesalenow.com

I am writting to those at Wholesalenow.com for the great, friendly and knowledgeable service my husband and I received from Harold at Wholesale now. He was very helpful, knowledgeable and answered every question that I had every time I called. He was a pleasure to work with and we look forward to doing more business with Wholesalenow.com in the future.

I would like to provide Wholesalenow.com with testimonial quote for your website to express our appreciation for your service.

"Wholesalenow.com runs a GREAT BUSINESS and we are VERY HAPPY CUSTOMERS. I was pleased to work with Harold at Wholesalenow.com when I purchased a Vanguard 50inch woodburning fireplace. Everytime he answered the phone, he was polite, friendly, knowledgeable, and remembered our conversations...he is very on target and professional as well. We greatly appreciated the great, knowledgeable service and I have given your company name to several people who have recently purchased homes and looking for products that you sell at Wholesalenow.com. I am sure it will translate into some orders for you. We will also send some before and after photos when our fireplace is finished. It was a pleasure to do business with Wholesalenow.com and look forward to doing future business with your company".

Kind thanks....Dana K.
Holbrook, NY

6/6/2006

First off I want to say thanks for a great purchasing experience. I ordered my bed from you after reading testimonials on your website and those testimonials are accurate. I had a great guy to work with when I placed my order and my bed arrived in a timely manner. You kept me informed on the status of my shipment too. I like the bed and I would reccomend your site to anyone looking to purchase a tanning bed. One more thing. When my bed arrived on the truck the driver told me he was suprised at how well my tanning bed was packaged. It was banded and wrapped on a pallet. The driver told me that he has delivered beds "from other companies" that are not packaged very well and have actually had torn boxes and scratched beds. So great job!! I can't imagine waiting for my bed to get here only to have scratches on it when it arrived. Anyway I have had a great experience with your company and thank you again for great service.
Danny B, Iowa

2/24/2006

Good Morning Harold,

Please accept my thanks and kudos for having a site and service that has exceeded my expectations! I'm telling everyone about you guys!!

6/8/2005

Jason handled the sale. He was knowledgeable, helpful and efficient. He kept me informed every step of the way. ...Thanks to Jason and the rest of your team I'll be back. Thanks again.

6/8/2005

Harold,
Thank you so much for the courteous and professional manner in which you placed my order. I needed doors quick and you guys delivered on time. I can't wait to do business with you all again.
Jack, North Carolina

5/11/2005

Gail handled our sales transaction and was very good answering numerous questions before I made the order. She was very knowledgeable and helpful. By ordering from your company instead of buying locally from the gas company, we saved over $300.00. Thank you for answering my question regarding the warranty registration today. My husband, Fred, and I are very pleased with the product and most of all with your company and service.
Sincerely, Marvel M., New Mexico

9/14/2004

Amanda,
Thanks so much for your help resolving the delivery problem that occurred with the tanning bed. It arrived 5/17/04 p.m. The driver was very cordial. The bed was in good condition and works excellent. P.S: Robin was very pleasant and helpful.
Jerry G., FL

5/18/2004

Tony,

Thank you for the phone number and all the info concerning my order. It's nice to have good customer service for once.

4/7/2004

I am just following up with you about receiving my tanning bed. I absolutely love it! Thanks so much.
Annette S., CA

3/9/2004

Harold,

Thank you very much for all your help with my purchase. You beat the very best price that I was able to find at several local stores and saved me alot of money. I was recommend by someone to you and will strongly recommend you and your website to anyone. Once again, thank you for really taking care of me and making my purchase so easy.

2/3/2004

Dear Tony,

I just wanted you to know that I did receive the rest of my order. I can't thank you enough for all your time, patience and assistance. You have been great and I really appreciate you letting me know that my order had been shipped. Thank you so much for everything.

12/17/2003

Tony,

I would like to thank you for all your help. This "simple" purchase has seemed to take on a life of it's own! Once again, thank you for your assistance, and I hope you have a very nice holiday season.

12/4/2003

It came in perfect condition and faster than I expected. Thank you so much!

9/22/2003

I just wanted to let you know that I received the Tanning Bed 16 Bulb w/Facial FREE Shipping. We love it and can't wait to start tanning.
Thanks again.
Billie , VA

9/10/2003

Gail,
I wanted to let you know how much I enjoy my new Tanning Bed. I have always gone to tanning salons, it is so nice to have one of my own. I searched locally, and on the internet for the best price on a bed that I wanted. I found your company to have the best all the way around. I even called the toll free number to ask some questions I had before I purchased it. I found even the customer service to be excellent. My bed was delivered exactly when they told me it would be and arrived in excellent condition. I want to thank everyone at WholesaleNow, I couldn't be happier. I would definitely recommend this company to everyone. Thank you again,
Deborah H.

4/4/2003

Hi Harold,
Just wanted to thank you for the great service I received from your company. I just received my SunSplash tanning bed and I love it! Thanks for recommending the facial tanner. I am looking forward to having the comfort of tanning in my own home. I'll let you know in a few weeks how my tan looks! Thanks again for all your help in choosing the right tanning bed! Deliver was unbelievably fast too!
Glenda A., Ohio

3/14/2003

Gail,
Just wanted to let you know that I got my new SunSplash tanning bed today and I love it. Thank you so much for your assistance in choosing the right tanning bed for my home. You were extremely helpful and a joy to do business with! Tanning Beds Now.com is lucky to have you there to represent them! The bed looks great and I anticipate many relaxing hours of use. Thanks again for everything!
Lin D. A.

3/14/2003

Brad,
We wanted to let you know that we love our new tanning bed we bought from your website. We were a little scared ordering a large purchase, such as a tanning bed, from a website. But after calling your toll free number and actually being able to talk to a human! That was wonderful, and you put our minds at ease. Your advice and knowledge of the tanning bed industry, made us feel like we had made the right decision in purchasing from your company. We have had the bed for just a few weeks, and felt we just had to let you know how happy we are with our purchase! We will recommend your site to all our friends! And who doesn't want a nice tan!?
Donald and Sue

3/14/2003