| Buy With Confidence |
- Credit card companies protect buyers. Many people don't realize the extent of protection that their credit cards companies provide. It's simple. If you get transactions charged to your account which you didn't authorize, you can request a refund from your credit card issuer.
- Buying online is as safe as buying by mail order. Risks on the Internet are the same as in mail order. If you feel confident to buy by phone, fax or mail, you should be confident to buy on the Internet. In fact your rights are the same whether shopping on the internet or at the mall.
- The fraud myth. Despite all the press hype about Internet fraud, real-life examples are amazingly hard to find. Last year at a seminar with hundreds of people present, the question was asked "Who has suffered credit card fraud?" In response, a sea of hands went up. When asked "Who has experienced Internet credit card fraud," no hands went up.
- Encryption is the key. Remember that credit card information is fully encrypted by our servers and our vendors as it travels over the Net.
- Buying online is no riskier than many personal transactions. The risk is actually no greater than using your card at a gas station or a shopping mall - where the person behind you can read it. The risk is also no greater than in a restaurant, where the card often disappears and lots of copies of slips could be run off by any member of staff.
- Think twice about orders from outside North America. The few cases of reported fraud on the Net have been at the sellers expense, not the buyer. Vendors need to be aware of orders coming from jurisdictions where it is particularly hard to take action against fraud. Countries outside of Europe and North America seem to pose the main risk.
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| Cookies |
| A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as your shopping cart number that the site uses to track the products you intend to purchase. No personal information can be or is placed in a cookie by this site. A cookie can't read data off your hard disk or read cookie files created by other sites. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser, however they are required to use our site. We do not share information about individual users with any third party (We will divulge information only as necessary to comply with state and federal laws.) We will e-mail our customers on specials or new features about our products only if you indicate you wish to receive such email. |
| Does FireplacesNow.com share the information it receives? |
| Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not sell your information. We may e-mail you when a new product line comes out. |
| Restricted Distribution / Sales |
| Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations. If you reside in a restricted area, we will immediately issue a refund, notify you of such, and cancel your sale. |
